Module 3 Quiz A – NEW – Academy On-Demand Training

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Question 1 of 25
1. Question
Which of the following is an example of objective information?
- “Mr. Romero seems a little grouchy today.”
- “Mr. Romero says that he has a stomachache.”
- “Mr. Romero’s blood pressure is 115/68.”
- “Mr. Romero doesn’t get along with the nurses.”
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Question 2 of 25
2. Question
What is a proper way for a caregiver to respond if a resident does not hear her or does not understand her?
- The caregiver should speak more softly or whisper
- The caregiver should speak more quickly
- The caregiver should speak slowly and clearly
- The caregiver should shout
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Question 3 of 25
3. Question
What can a caregiver do to help with communication for a resident who has had a stroke?
- The caregiver should ask questions that require longer answer to help answers to help keep the resident mentally active
- The caregiver should refuse to use pictures to communicate so that the resident will be motivated to speak more
- The caregiver should talk constantly so the resident won't feel uncomfortable if speaking is difficult for him
- The caregiver should use smiles or gestures to convey information
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Question 4 of 25
4. Question
Which of the following is an example of nonverbal communication?
- Asking for a cookie
- Pointing to a cookie
- Writing a not requesting a cookie
- Shouting for a cookie
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Question 5 of 25
5. Question
You enter Elizabeth Brown’s room just in time to duck a water pitcher that’s been hurled toward the door. You should:
- Get help so you can hold Mrs. Brown down since she’s out of control
- Say, “Mrs. Brown, I haven’t done anything to deserve that, why did you throw that pitcher at me?”
- Insist that Mrs. Brown apologize for her nasty temper
- Quietly pick up the pitcher as you say, “You are upset. Can I help?”
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Question 6 of 25
6. Question
What is the correct order of the three-step communication process?
- Sender sends message. Receiver receives message. Receiver provides feedback
- Receiver sends message. Receiver receives message. Sender provides feedback
- Sender sends message. Sender receives message. Receiver provides feedback
- Receiver sends message. Receiver receives message. Receiver provides feedback
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Question 7 of 25
7. Question
Why is it important for a caregiver not to overreact when a resident behaves inappropriately?
- It may actually reinforce the behavior
- Other residents may then copy the behavior
- The caregiver's supervisor will be angry with him
- The caregiver might surprise the resident
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Question 8 of 25
8. Question
Which of the following is an example of proper telephone communication at work?
- "Good morning, Linda Manor Care Facility, Susan Jones speaking."
- "We're all really busy right now. You'll have to call back later."
- "Sandra is not working today. Her cell phone number is 555-1212."
- "Jeanie no longer works here. She was fired two months ago."
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Question 9 of 25
9. Question
Which of the following should a caregiver report about a resident to the nurse immediately?
- Family fighting
- Chest pain, high fever
- Watching too much TV
- Acting lonely
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Question 10 of 25
10. Question
A system of learned behaviors, practiced by a group of people is called:
- Culture
- Tradition
- Diversity
- Religion
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Module 3 Quiz A – NEW

Module 3 Quiz A – NEW

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